Connects extends customer experience and engagement throughout the customer journey.
Studies have found that fully engaged retail banking customers add 37 percent more annual revenue to their primary bank than disengaged ones. Banks that focus on improving customer engagement realize a competitive advantage.
When the FI learns and understands customer needs through listening, and then responds with relevant engagement, the customer feels heard, which improves acquisition, relationship expansion, and customer experience (CX).
In this interview, David Engebos, President and COO of ARGO, discusses the components of Connects Customer Engagement and explains how Connects helps financial institutions stay customer-connected in today's world.
Fill out the form on the left to download this interview and learn more about the value of proactive customer engagement.