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Connects Empowers Financial Institutions to Provide Stand Out Service in an Omni-channel Delivery Ecosystem
Increasing pressure on financial institutions to deliver enhanced customer experience
in an Omni-delivery ecosystem requires increasing drivers of satisfaction and eliminating dissatisfaction factors.
In this interview, David Engebos, President and COO of ARGO, discusses how Connects empowers institutions to meet the customer needs for great service by:
- Making the right set of functions available to consumer in self-service mode, but including bank controls over sensitive functionality
- Empowering customer by giving them control
- Making human support available as needed through self-service and staff-assisted options
- Completing service requests in a timely fashion
- Delivering effective user experience
- Following up with customers to validate error resolution and high satisfaction