Embracing A New Model for Simplified Omnichannel Fulfillment

Banks historically have had a custodial customer-care business model where they do the work for the customer. That works great in a branch environment, but it fails in today’s digital-centric world.

In this interview, David Engebos, President and COO at ARGO, explains how ARGO has simplified self-service fulfillment for consumers in the digital environment and provides key considerations for financial institutions looking to execute a successful deployment of omni channel fulfillment.

Key points to consider:

  • Digital issue detection;
  • Abandonment and retargeting;
  • Customer authentication and fraud prevention;
  • Paperless processing with e-Signature capabilities;
  • Lending, underwriting and denial processing; and
  • Omni channel collaboration and transparency.

Fill out the form on the right to download this interview and learn how our sales and service solution can support your institution.