Key performance indicators (KPIs) track progress toward achieving goals such as acquiring customers and reducing risk

Monitoring KPIs over time helps FIs identify and track success and weaknesses, allowing them to make datadriven decisions to improve. Rewarding staff for progress aligned with key objectives sets an FI up for success.

Effective KPIs provide the level of detail needed to find root causes, making them actionable. With this, FIs can identify constraints, issues, and opportunities to improve so the FI can incorporate best practices into its execution strategy.

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