Providing Mission-Critical Software, Implementation and Support Services to Financial Services and Healthcare Industries
Customer support is at the heart of the financial services and healthcare industries. At ARGO, our customers need high performing software and a customer experience team that is committed to finding fast and effective answers to any technical issues that may occur. With over 40 years of experience, we have the tools to provide just that.
In this interview, David Engebos, President and COO of ARGO, discusses how our solution-focused customer experience team continues to improve and build on the traditional help desk by developing new procedures and guidelines for the financial services and healthcare industries. By doing this, ARGO developed:
- An Early Detection Monitoring System (EDMS) that took the engagement time down from hours to minutes and created a system where ARGO responds to 71% of issues before the customer is even aware there is one.
- System-operation KPIs and usage KPIs that can tell when a branch is out of balance, identify and report on which items are not perfected.
- Configurable solutions for fraud detection and patient matching that have detected just under $100 million in fraud for our customers and brought down the duplicate patient record error from 12 percent to less than one-half percent.
- Workflow automation that remains the foundational component in many of our solutions including sales management, monetary, lending systems, fulfillment solutions, fraud adjudication and healthcare patient matching.
Fill out the form on the right to download this interview and learn more about ARGO’s commitment to customer support in the financial services and healthcare industries.