A customer-centric active listening model increases acquisition by understanding and rapidly responding to needs.
Customer centricity in an Omni-delivery world requires technology that can project empathy through listening and responding to expressed and derived needs. Success depends on embedding listening posts that can detect, quantify, decision, and engage consumers through staff and digital channels across the entire customer journey.
In this interview, David Engebos, President and COO of ARGO, discusses how Connects supports FIs by employing technology to listen and respond to prospects and customers in an Omni-delivery world.
Fill out the form on the left to download this interview and learn more about how active listening helps the FI remain customer-connected.