--- title: "Interview Brief: Connects Overview: Acquiring Customers and Fulfilling Their Needs" description: ARGO shares key problems financial institutions face with customer engagement and how the Connects customer journey‐centric solution can solve them --- [Skip to content](https://info.argodata.com/acquiring-customers-and-fulfilling-their-needs-in-an-omni-delivery-ecosystem#main-content) [![ARGO black logo 78 ppi](https://info.argodata.com/hs-fs/hubfs/ARGO%20black%20logo%2078%20ppi.png?width=200&height=53&name=ARGO%20black%20logo%2078%20ppi.png)](https://argodata.com/) - Financial Services Show submenu for Financial Services - Solutions Show submenu for Solutions - [Omni-Channel Collaboration](https://argodata.com/financial-solutions/omni-channel-collaboration/) - [Digital Strategy](https://argodata.com/financial-solutions/digital/) - [Customer Engagement](https://argodata.com/financial-solutions/customer-engagement/) - [Improve Customer Acquisition](https://argodata.com/financial-solutions/customer-acquisition/) - 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[Our Partners](https://argodata.com/our-partners/) - Careers Show submenu for Careers - [Working at ARGO](https://argodata.com/working-at-argo/) - [Career Opportunities](https://argodata.com/careers/) - [Internships](https://argodata.com/internships/) ![Connects Overview Acquiring Customers and Fulfilling Their Needs](https://info.argodata.com/hubfs/Connects%20Overview%20Acquiring%20Customers%20and%20Fulfilling%20Their%20Needs.jpg "Connects Overview Acquiring Customers and Fulfilling Their Needs") # **Reaching the Next Level of Customer Engagement** In this interview, David Engebos, President and COO at ARGO, provides an overview of the ARGO *Connects* offering, highlighting key problem areas financial institutions face related to customer engagement and sharing how technology and predictive analytics can solve them. Today's digital environment brings new opportunities, but at the same time, it changes the customer engagement game dramatically. As consumer empowerment increases, the financial institution’s knowledge of customer intentions and behavior decreases, reducing the bank’s visibility of consumer needs and intentions.  ARGO provides the customer-centric functionality needed to support customer engagement across every stage of the customer's journey.  Key results include: - Customer journey realignment - Improved customer insight - Increased relevance based on segmentation - Abandonment retargeting - Enhanced risk mitigation Fill out the form on the left to download this interview and learn how *Connects* can engage customers in an Omni-delivery ecosystem for your institution. [![ARGO](https://info.argodata.com/hs-fs/hubfs/ARGO%20white%20logo%2078ppi.png?width=200&height=53&name=ARGO%20white%20logo%2078ppi.png "ARGO")](http://argodata.com) Connecting financial services and healthcare customers with innovative technology [linkedin-in icon](https://www.linkedin.com/company/argo/) Copyright © 2026 ARGO Data Resource Corporation